Follow one repair from the counter to the bench and back.
You play every role. A small panel tells you exactly what to tap, checks each step off when it's done, and signs you in as the next person with one button. 14 steps.
- 1Start a repair requestCustomer
- 2Choose the repair shopCustomer
- 3Say how the item will arriveCustomer
- 4Accept the intakeShop
- 5Assign a repair professionalShop
- 6Confirm the item arrivedVendor
- 7Send an estimateVendor
- 8Set the customer priceShop
- 9Approve and payCustomer
- 10Do the repair and mark it completeVendor
- 11Send it back to the shopVendor
- 12Check the repair back inShop
- 13Hand it to the customerShop
- 14See the finished repairCustomer
Choose who you want to be
Three portals, one connected job. Switch any time from the bar at the bottom of the screen.
Repair shop
Prestonwood Fine Jewelry
Take items in at the counter, route work to vendors, set prices, hand back.
Repair professional
Precision Horology Works
Receive work from shops, send estimates, update status, ship back.
Customer
Evelyn Kim
Send an item in, approve the estimate, pay, and track it home.
Show me a situation
Jump straight into a live job at any point in the lifecycle, as whoever needs to act on it.
A customer just dropped off an item
The shop reviews the intake, confirms the item matches, and accepts it.
No job in this state right now.
Item accepted, needs a repair professional
Match the job to a vendor by specialty and brand certification.
#1 · Zenith Defy Extreme
Vendor has the item and must estimate
The bench confirms receipt, then writes line-item pricing.
No job in this state right now.
Estimate is in, shop sets the customer price
Add the shop's margin on top of the vendor's lines before the customer sees it.
#9 · Perrelet Turbine
Customer approves and pays
Line-by-line approval, then checkout. Payments are simulated in the demo.
No job in this state right now.
Repair in progress at the bench
Vendor posts status updates; shop and customer watch the timeline.
#2 · Amida Digitrend
Repair complete, ready for pickup
Shop confirms receipt from the vendor and hands the item back.
#10 · Montblanc Boheme
Delivered, with a full history
Every status change, photo, estimate and payment stays on the job.
#5 · Nomos Glashütte Lux